Delivery policy

Shipping & Address Requirements

• Orders are shipped to the exact address provided during checkout/communication.
• Accurate recipient information is mandatory for successful delivery.
• No store liability for incorrect addresses or addresses that cannot be tracked by couriers.

Rates & Order Minimums (Per Emirate)

• Dubai: No Minimum order | AED 15 delivery fee | FREE Delivery on Orders above AED 200
• Abu Dhabi: AED 100 minimum order | AED 50 delivery fee
• Sharjah: AED 100 minimum order | AED 40 delivery fee
• Ajman: AED 150 minimum order | AED 50 delivery fee
• Ras Al Khaimah: AED 150 minimum order | AED 60 delivery fee
• Fujairah: AED 150 minimum order | AED 60 delivery fee

Timing & Delays

• Timely delivery is always targeted, but delays may occur due to traffic or weather conditions.

Missed Deliveries

• If the recipient is absent, the courier will contact the sender.
• Items are returned to the bakery to protect product quality.
• Redelivery will be held until new updates/instructions are received from the sender.
• Note: Additional delivery fees may apply for rescheduling a missed delivery.